Personal Data Protection 4dgang
Your privacy is our priority. This policy transparently explains how 4dgang manages, uses and safeguards your personal information when you use our platform.
Why Your Privacy Is Protected with 4dgang
We comply with international data protection standards and ensure that every piece of information you provide is handled with care.
Multi-Layer Data Encryption
All your personal data and financial transactions are protected using 256-bit SSL encryption technology, keeping your information secure at all times within the 4dgang system.
Data Not Sold to Third Parties
4dgang does not sell, rent or share your personal information with any third party for marketing purposes without your explicit prior consent.
Full Control in Your Hands
You have the right to access, update or request deletion of your personal data at any time. We provide dedicated support channels for any privacy-related requests.
Compliance with Malaysian Law
This policy is prepared in line with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a local user are always respected.
Transparent Cookie Use
We clearly explain which cookies are used, their purpose and how you can manage cookie settings through your web browser at any time.
24/7 Privacy Support
The 4dgang support team is ready to assist with any privacy and data protection enquiries via live chat and email, in both Bahasa Melayu and English.
Personal Information Collection
4dgang collects personal information from users through several different channels. We only collect information that is necessary to provide our services, ensure account security and comply with applicable regulatory requirements.
Information collected during account registration:
- Full name as shown on your identity card or MyKad
- Date of birth (for age verification — you must be 21 years of age or older)
- An active email address
- A mobile phone number registered in Malaysia
- Username and password of your own choosing
- E-wallet information (Touch 'n Go eWallet, ShopeePay) or bank account details for deposit and withdrawal purposes
Information collected automatically during use:
- IP address and approximate location based on network
- Device type, operating system and web browser version
- Session data, pages visited and duration of use
- Deposit and withdrawal transaction history
- Game activity records within your account
- Cookie data and device identifiers
Purpose of Personal Data Use
Personal information collected by 4dgang is used solely for the purposes stated below. We do not use your data for any other purpose without prior notice.
| Purpose | Legal Basis | Details |
|---|---|---|
| Account management | Contract performance | Creating, maintaining and securing player accounts |
| Transaction processing | Contract performance | Processing deposits via DuitNow, FPX, e-wallet and crypto |
| Identity verification | Legal obligation | Complying with international KYC and AML requirements |
| Fraud prevention | Legitimate interest | Detecting and blocking suspicious activity within the system |
| Customer support | Contract performance | Responding to enquiries and resolving player complaints |
| Marketing communications | Consent | Sending promotional information and bonuses (where consented to) |
| Service improvement | Legitimate interest | Analysing usage patterns to improve the platform |
You can withdraw your consent to marketing communications at any time by contacting the 4dgang support team via live chat or email.
Disclosure of Information to Third Parties
4dgang does not sell or rent your personal information to any third party. However, there are limited situations where we need to share data to allow our services to function properly.
Parties that may receive data in limited contexts:
- Payment processing providers that handle your deposit and withdrawal transactions, including FPX, Touch 'n Go eWallet, DuitNow, ShopeePay and cryptocurrency network service providers
- Technology service providers that support the 4dgang platform infrastructure, bound by strict confidentiality agreements
- Regulatory authorities and law enforcement when lawfully required under the relevant jurisdiction
- Affiliated companies within the same group as 4dgang for internal operational purposes
Every third party we engage is required to comply with data protection standards equivalent to this Privacy Policy and is not permitted to use your data for any purpose other than those specified.
Data Security and Protection
The security of your personal data is a top priority for 4dgang. We implement multiple layers of technical and organisational security controls to protect your information from unauthorised access, loss or unintentional disclosure.
Security measures we implement:
- 256-bit SSL encryption for all data transmissions between your device and 4dgang servers
- Database segregation with strict role-based access controls
- System monitoring 24 hours a day, 7 days a week to detect anomalies or intrusion attempts
- Two-factor authentication available for player accounts
- Regular security audits by independent and qualified third parties
- Ongoing training for 4dgang staff on data protection best practices
Your Rights Regarding Personal Data
As a 4dgang user and subject to Malaysia's Personal Data Protection Act 2010 (PDPA) and related laws, you have the following rights regarding your personal information.
Right of Access
Request a copy of the personal information we hold about you.
Right of Correction
Update inaccurate or incomplete data in your profile.
Right of Erasure
Request deletion of personal data in certain specified circumstances.
Right to Restrict Processing
Limit how we use your data in certain circumstances.
Right to Object
Object to the processing of your data for direct marketing purposes.
Data Portability Rights
Obtaining your data in a format that can be transferred to another provider.
To exercise any of the rights above, please contact the 4dgang support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe in accordance with legal requirements.
Cookie Policy and Tracking Technologies
The 4dgang website uses cookies and similar tracking technologies to improve the user experience, analyse visit patterns and ensure the platform's security features function properly.
Types of cookies we use:
- Essential Cookies: Required for basic website functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Preference Cookies: Store settings such as language selection and display theme for a consistent browsing experience.
- Analytics Cookies: Collect information about how you use the website to help us understand usage patterns and improve the platform.
- Security Cookies: Help detect and prevent fraudulent activity and unauthorised access to your account.
You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and browsing experience of the 4dgang website.
Personal Data Retention
4dgang retains your personal information for as long as your account is active or as long as is necessary to provide services to you. The data retention period is also influenced by applicable legal obligations and regulatory requirements.
- Active account data is retained for the duration of account activity plus any period required by applicable law
- Financial transaction records are retained in accordance with Malaysian legal requirements and applicable international licensing requirements
- Data collected for fraud prevention and security purposes may be retained for longer periods as required
- When data is no longer needed, we will securely delete or anonymise it
If you close your 4dgang account, we will process the deletion of your data subject to any legal retention obligations that remain applicable.
Links to Other Websites
The 4dgang platform may contain links to external websites not controlled by us. This Privacy Policy applies only to the official 4dgang website and does not cover any third-party websites you may access through links found on our platform.
We encourage you to read the Privacy Policy of every website you visit. 4dgang is not responsible for the privacy practices or content of any third-party websites.
Changes to This Privacy Policy
4dgang reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to you via a clear notice on the website or by email to the address registered to your account.
The "Effective" date at the top of this document will be updated each time a change is made. We encourage you to review this Privacy Policy from time to time to stay informed about how we manage your personal data.
Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how we manage your personal data, please contact the 4dgang support team through the following channels.
- Live chat: Available 24/7 via the live chat icon on the 4dgang platform, in Malay and English
- Email: [email protected] — we aim to respond within a reasonable timeframe
Our support team is available to assist you in Malay and English, 24 hours a day, 7 days a week, all year round.
Frequently Asked Questions About Privacy
Answers to questions commonly asked by players about data protection and privacy at 4dgang.
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4dgang provides a safe, transparent and responsible gaming environment for adult players in Malaysia. Minimum deposit RM50 with a range of local payment methods.
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